Here you’ll find the most frequently asked questions from our customers. Can’t find your question or have a specific query? No worries, we’re happy to help you via WhatsApp or email.
Company name: Licono Ltd
Address: Bradford Court 123-131, B12 0NS Birmingham
Company number: 16494958
Email: info@licono.nl
Phone number: +31 850 189 984
Monday-Friday: 10:00 – 22:00
Saturday-Sunday: 10:00 – 22:00
During business hours, we usually respond within 2 hours.
Which payment methods does Licono accept?
You can pay via iDEAL, credit card (Visa, Mastercard, American Express), debit card, Klarna, bank transfer, and invoice.
Can I pay later at Licono?
Yes, at Licono you can safely pay later with Klarna.
Is paying via Licono safe?
Yes, all payments go through secure SSL connections and recognized payment providers. Your data is 100% protected.
Does Licono offer payment on invoice?
Yes, business customers can order on invoice. Contact us for the possibilities.
How fast will I receive my software license?
You will usually receive your software license within minutes to 2 hours after payment.
In exceptional cases, delivery may take a bit longer, for example due to high demand or an extra check. The maximum delivery time is 24 hours.
Haven’t received anything after 24 hours? Contact us at info@licono.nl and we’ll help you right away.
Where is my license sent after purchase?
The license is sent to the email address you provided during checkout. Also check your spam folder.
Can I return my software license?
Yes, you can return a license as long as it has not been activated. Contact our customer service for this.
What if I don’t receive my license?
Haven’t received anything after 2 hours? Check your spam folder and contact us via email or live chat.
Is there a guarantee on my software license?
Yes, with every order via Licono you receive full guarantee for the entire duration of your license.
What does the guarantee at Licono entail?
You get a guarantee on activation, functionality, and validity of your license. Something not working? We’ll fix it for free.
Will I get help if the license doesn’t work?
Yes, our support team will help you for free with activation or installation issues, as long as your license is valid.
How do I activate Adobe Creative Cloud?
Go to redeem.adobe.com, enter your code and log in with your Adobe account. Then you can download Creative Cloud and install apps like Photoshop.
How do I install Autodesk software like AutoCAD?
Log in at autodesk.com with your account. After activation, you’ll see the license under manage.autodesk.com and you can download AutoCAD or other software.
How do I activate Microsoft Office Professional Plus 2021 or 2024?
Download Office via Microsoft, choose ‘Activate by phone’, call the provided number and enter the confirmation code you receive over the phone.
Where can I download Office 2021?
Use the official Microsoft links for the correct ISO:
How do I use Microsoft Office 365?
Log in at office.com with the details you received by email. From there you can install Word, Excel and other apps.
How do I activate Windows 10 or 11 with a product key?
Go to Settings > System > About > Change product key. Enter your license key and Windows will activate automatically online.
How can I contact Licono?
You can reach us via email at info@licono.nl or via WhatsApp for quick help. We usually respond within one hour.
When is Licono customer service available?
Our support is available every day, including holidays, from 10:00 to 22:00.
What are Licono’s contact details?
Phone (WhatsApp): +31 85 018 99 84
Email: info@licono.nl
Licono
Genuine software licences at a fair price. Legally resold, digitally delivered and with support.
